Please see your shipping confirmation e-mail for your USPS Tracking number.
It's Pretty Personal offers in-house coverage for all orders placed directly from our site!
We encourage all customers to open a claim when appropriate.
Tracking or delivery issues?
Need to FILE A CLAIM on a damaged or missing package?
Please submit ALL claims through email, SHIPPING@itsprettypersonal.com
You must include your full name, order # and concerns in the email for faster assistance.
- Order not moving in transit history in 7 or more business days, you can file a claim.
- Contents of your order come damaged? File a claim with photos attached.
- Contents missing? Contact us to file a claim.
Order Marked delivered but stolen? Contact us to make a claim.
Orders sitting as "PENDING ACCEPTANCE" for days at a time?- this is very common lately with USPS- they are not scanning while in transit. A number of our orders have been going from "pending acceptance" to "delivered" with NO scans in-between.